FAQ
Frequently Asked Questions
What materials are used for your 3D-printed models?
We use high-quality PLA filament in various colors, including grey, silver, green, and black, to create our 3D-printed UFO and alien models. PLA is durable, eco-friendly, and produces excellent detail and finish.
How long does it take to process and ship my order?
All orders are processed within 2-3 business days. Shipping times vary based on your location and the shipping method chosen. Domestic orders typically take 3-7 business days for standard shipping and 2-3 business days for expedited shipping. International orders may take 7-21 business days.
Do you ship internationally?
Yes, we ship our products worldwide. Shipping costs and delivery times vary by destination. Please note that international orders may be subject to customs, duties, and taxes, which are the responsibility of the customer.
Can I track my order?
Yes, once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
What if my order arrives damaged?
If your order arrives damaged, please contact the shipment carrier to file a claim. Be sure to save all packaging materials and damaged goods. If you need further assistance, please reach out to us at ufodesigns3d@gmail.com.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please refer to our Return Policy for detailed information on how to return your item.
How can I contact you if I have any questions or issues?
You can contact us via email at ufodesigns3d@gmail.com. We are here to help and will respond to your inquiry as quickly as possible.
Can I request a custom 3D print design?
Currently, we do not offer custom design services. However, we are always looking to expand our product range and appreciate any suggestions for new designs. Feel free to send us your ideas at ufodesigns3d@gmail.com.
Are your 3D-printed models safe for children?
Our models are designed for display and collectible purposes and may contain small parts that are not suitable for children under 3 years of age. Please keep them out of reach of young children to prevent any potential choking hazards.
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. Please contact us at ufodesigns3d@gmail.com with your requirements, and we will provide you with a customized quote.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.